Effective change management ensures the continued integrity, stability and security of the district’s computing environment and facilitates the effective coordination, planning and communication of changes for all educational partners. To initiate and submit a change request, please read below to learn more about the process and access the change request form.

Overview

Technology Services employs a comprehensive, standardized process for all changes that impact the production environment. This protocol ensures that changes are thoroughly reviewed prior to implementation, and that they are made efficiently and with a minimal amount of disruption to operations:

Initiation Phase

A Change Request is required to initiate the change management process. Detailed information about the nature, scope and requirements are provided in the Change Request.

Planning Phase

The change request is assessed to determine its priority, the required Level of Effort (LOE) and develop a change plan and backout plan. Educational partners review the request to determine approval status.

Implementation Phase

Implementer(s) will execute and test the change in a sandbox environment prior to implementation in the production environment.

Completion

Educational partners are notified of completion and the request is closed.

Learn More

Click here to initiate an IT change request. For additional information about Technology Services change management workflow, please contact the Help Desk.

Please Note: The change request process can take 3-5 business days to approve, test, and implement any requested changes.